At Take It, customer satisfaction is our top priority. This Refund Policy explains the conditions under which refunds are provided, how to request a refund, and the timelines involved.
You may request a refund if:
The product delivered is defective, damaged, or not as described.
The product is wrongly shipped.
The product was not delivered within the promised timeframe.
Non-refundable items:
Downloadable digital products (if any) once delivered
Customized products unless defective or damaged
To request a refund:
Log in to your Take It account.
Go to Orders → Select Order → Request Refund.
Provide:
Order number
Reason for refund
Photo proof of damage or defect (if applicable)
Note: Refund requests must be submitted within 7–15 days of delivery.
Once your request is received, our team will review it within 3–5 business days.
If approved, refunds will be issued via the original payment method.
Refund processing time may vary based on your bank/payment provider, usually 5–10 business days.
In case of defective or wrong products, you may opt for a replacement instead of a refund.
Replacement will be shipped at no additional cost.
Delivery timelines for replacements may vary.
Shipping charges are non-refundable unless the refund is due to our error (wrong or defective product).
For returns initiated by the customer for other reasons, the customer may be responsible for return shipping costs.
Orders can be cancelled before shipment via the app.
Once shipped, orders cannot be cancelled; you must follow the refund/return process.
Refunds may not be granted for:
Products damaged due to misuse or negligence
Products that do not match the original condition upon return
Orders placed during promotions if the terms clearly state “No Refund”
For any queries regarding refunds or replacements:
Email: support@takeit.in.net
